The Core IT Support Package
Pronetic 90
Effective IT Support For Smaller Businesses
Just like a strong foundation is essential for a building, Core IT Support is crucial for any successful small business. Pronetic offers a wide range of core IT support services designed to keep your technology infrastructure running smoothly and securely, allowing you to focus on what matters most – growing your business.
Our team can help smaller businesses with up to 10 computer users by offering:
Helpdesk & Technical Support: Our friendly and knowledgeable technicians are available to provide prompt and efficient support for a wide range of IT issues. This includes troubleshooting hardware and software problems, resolving network connectivity issues, and answering your questions about any technology you use.
Network Administration: Our experienced network administrators manage and maintain your network infrastructure, ensuring top-notch performance and security. By proactively monitoring your network for potential issues, our team can identify and address any potential vulnerabilities, allowing us to optimise your network for a smoother operating experience.
Desktop & Onsite Support: We provide both remote and onsite support for your desktop computers, laptops, and other devices. This ensures you get the assistance you need, whether it’s resolving software issues remotely or having a technician physically present to address hardware problems.
Software Installation & Updates: We keep your software applications up-to-date and secure by managing the installation and update process. We ensure you have the latest features and security patches, to prevent compatibility issues and vulnerabilities.
Data Backup & Recovery: Data loss can be a disaster for your business. As such, we implement and manage data backup solutions, so your valuable information is protected. In case of any data loss incident, we can help you recover your data quickly and efficiently.
IT Security: We implement and manage a range of security measures, such as firewalls, antivirus software and intrusion detection systems to protect your IT infrastructure from cyber threats.
Annual Strategic Plan & IT Roadmap
Ensures your technology remains aligned to your business strategy and that a controlled budget is planned in advance.
Maximum 90-Minute Response To Critical Issues
This is usually a few minutes, though we guarantee it will never be more than 90 minutes.
Remote User Support
We can assist you without the delays of travel time to your site, giving your staff unlimited access to support so they can remain productive.
Pronetic Hub
Full visibility of your I.T. operations at your fingertips via our portal which is customised to suit your business needs.
Vendor Management
Never get stuck between two technology suppliers pointing their finger at each other thanks to our management service operating on your behalf.
IT Management
We will maximise your use of technology by ensuring your systems meet best practice for reliability, performance and security.
Managed Security
Peace of mind that security is built into our support package.
Cyber Security Awareness Training
You may have bolted the stable door, but if someone inadvertently hands over the key, your security is compromised. Our continuous training program gives your staff confidence to use technology securely and we will easily identify who needs more training.
Password Manager
No more passwords written on bits of paper or forgotten.
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B2B IT Support: Why Choose Pronetic?
Professional IT Services For Any SME: We offer a wide range of IT services tailored to meet the needs of businesses of all sizes, from small startups to large enterprises.
Cyber Essentials & ISO 27001 Compliance: Our packages are purposely designed to to help businesses achieve and maintain both ISO 27001 and Cyber Essentials certification, ensuring robust information security and regulatory compliance.
Expert & Experienced Team: Our highly trained team of skilled and experienced IT professionals is dedicated to providing exceptional service and support, no matter the circumstance.
Strong Reputation: We have a proven track record of delivering high-quality IT services and have a strong reputation within the IT service provider industry.
You’ll Get Unbiased Advice & The Best Value Equipment: We’re not tied to any suppliers so if you need new kit you can be sure you’ll get the best options for you.
So if you’d like an IT support solution that works for your business all year round, contact us today to find out how we can help you.
How To Banish IT & Cyber Security Headaches From Your Life:
1. Contact Pronetic
Contact us to schedule a call with Andy or Kate to see if working with Pronetic will be right for you.
2. Review & Strategy
We review your systems to identify risks and opportunities and give you a 12-month roadmap keeping you audit-ready while maximising staff productivity.
3. "Baked-In" Compliance
Enjoy peace of mind knowing you have the right technology working for your business with compliance built in.
Book Your Free IT Strategy Call Now!
Simply Fill In The Form Below To Receive Your Free IT Strategy Call:
By submitting this form, you consent to us using your personal information to contact you. For more information please see our privacy policy.