Jolyon Graham, “Joe Graham Property Sales, Bognor Regis
“We had a computer emergency. Our main computer just died – well, after making a funny smell and then going blank. It was then we discovered what information this one computer held and the importance of taking backups. All our templates and product data were held on the computer in question and there were no backups.
In desperation, I asked a friend if his firm had had any dealings with a reputable computer firm and it was through this that the day was saved.
Andy from Pronetic arrived within hours, calmed us down and did what first aid he could there and then. He told us what he thought had happened, told us what he could do and how much it was going to cost if his prediction was correct. He then took away the machine and the next day phoned us to say that he had been right and that he would be in to take away a spare computer to patch up the poorly one.
Having slept on this overnight, we decided that we really did not want this situation to happen again and that the whole system really wanted a health check and some updating. Again, Andy gave us some choices about how we could do this, gave us some prices and then did the job.
What I really liked about the service was that Andy spoke English. He did not use computer jargon and every time he used a technical term, he qualified this with a simple explanation. We were clear about level of service, clear about charges and very happy with his attitude which at no time involved sucking in his breath and looking shocked at our lack of knowledge and care. He was helpful, polite and left us more knowledgeable than when he arrived.”