Pronetic Privacy Policy

Privacy Policy

This privacy policy is for Pronetic and our website; ‘https://pronetic.co.uk’ and served by Pronetic Registered Office Address at 19 Downview Road, Barnham, Bognor Regis, PO22 0EG and governs the privacy of its users who choose to use it.

It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act 2018) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website and our overall processing of personal data that may affect your privacy and personal details. If documents how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.

Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.

Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.

Our contact information is provided if you have any questions.

Effective Date

The effective date for this policy is the 19th May 2020.

The DPA & GDPR May 2018

We and this website comply with the DPA (Data Protection Act 2018) and the GDPR (General Data Protection Regulation) which came into effect from May 2018.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts & Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website.

This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Pronetic – Personal Data Processing Overview

We process personal data within the operational boundaries of our business activities.

Subcontractor Data

Pronetic utilise the services of ‘Subcontractors’ as part of our business operations. We process their personal data in order to facilitate the contractual and operational activities that they undertake on our behalf.

All Subcontractors are requested to consent to the processing of their personal data which constitutes the legal basis for processing as required. Specific details of the data processing can be requested under the Data Protection Act 2018 by the Data Subject (see details below).

Customer Data

We process the personal data of our customers in order to provide them with our products / services. Personal data is only processed for the legitimate supply of these products / services and is retained for the period specified within our retention policy as a Data Controller.

During the processing of our Customers data, due to the nature of our services, we will process third party data that we have been asked to manage, provide back-up facilities for and during our day to day support functions. In this scenario, Pronetic acts as an appointed Data Processor and not the Data Controller.

In all cases, specific details of the data processing can be requested under the Data Protection Act 2018 by the Data Subject (see details below).

Prospect Data

We may carry out the processing of personal data of individuals who are considered ‘prospects’. This processing is limited and will only ever be carried out under the legal basis of implied or explicit consent of the Data Subject.

Note – this includes personal data processed through the interaction of this website and in other forms of communication such as email, text messages, social networks and telecommunications.

Specific details of the data processing can be requested under the Data Protection Act 2018 by the Data Subject (see details below).

Supplier Data

We will process the personal data of our supplier. This is purely to facilitate the contract arrangements (e.g. contact and invoicing etc) between us. Personal data is processed under the legal basis of legitimate interest.

Specific details of the data processing can be requested under the Data Protection Act 2018 by the Data Subject (see details below).

Rights of Data Subjects

Pronetic adheres to the ‘Rights of the Data Subject’ as stated within the Data Protection Act 2018. All requests under the Rights of Data Subjects are managed appropriately to ensure that we properly protect your personal data and conform to the specific requirements of the Data Protection Act 2018 in relation to:

  • What is a reasonable legitimate request
  • The timeframe for responses e.g. 1 month
  • The correct identification of the Data Subject
  • Agreement of the safe transportation of personal data including proof of residency and ownership of electronic communications

Contact & Communication

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use (as per the overview above).

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; the BBC News Homepage or http://www.bbc.co.uk/news

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms.

You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information · Overview of the GDPR – General Data Protection Regulation · Data Protection Act 2018 · Privacy and Electronic Communications Regulations 2003 · The Guide to the PECR 2003

Request A FREE Call Back

Simply fill in the form below to receive your FREE call back with one of our expert team members.

By submitting this form, you consent to us using your personal information to contact you – for more information please see our privacy policy.

Andy Wilkinson - Founder

What Our Customers Say About Us

“We use Pronetic for all our I.T. support because we know we can rely on them and trust them. They talk straight with no jargon. They don’t try selling us stuff we don’t need and they do what they say they are going to do. These guys are professional and proactive. We get good value for money and excellent service. I can sleep at night knowing our computer systems are in good hands.”

Steve Strange

S & J Building Services Ltd, Southampton

How To Banish IT & Cyber Security Headaches From Your Life:

1. Contact Pronetic

Contact us to schedule a call with Andy or Kate to see if working with Pronetic will be right for you.

2. Review & Strategy

We review your systems to identify risks and opportunities and give you a 12-month roadmap keeping you audit-ready while maximising staff productivity.

3. "Baked-In" Compliance

Enjoy peace of mind knowing you have the right technology working for your business with compliance built in.

Book Your Free IT Strategy Call Now!

Simply Fill In The Form Below To Receive Your Free IT Strategy Call:

By submitting this form, you consent to us using your personal information to contact you. For more information please see our privacy policy.