If your staff need assistance with their I.T. they’ve got it: no more waiting hours for calls to be returned – they can get straight through to skilled engineers, who in almost all cases will be able to start work immediately on their issue. Most companies in our sector employ lower paid, non-technical staff to field calls. We receive a significant number of requests that can be satisfied within a few minutes, so we find it more effective to deal with them immediately, rather than waste time taking messages and arranging to return calls.
Our Support Desk will also be proactively working on health and security alerts from our 24×7 monitoring system so they will also be fixing faults before your staff are aware of them.